FAQ
FAQ
RecoverIQ performs recovery on your computer. Recovered file contents are not uploaded to our cloud by default.
Can RecoverIQ recover permanently deleted files?
Recovery depends on whether storage blocks still contain the deleted data. Files may be recoverable when filesystem metadata or file signatures remain intact and the space has not been overwritten. Recovery is not guaranteed.
Can I scan before paying?
Yes. RecoverIQ includes a free scan and preview workflow. You can review recoverable items before purchasing a paid plan to recover beyond the free allowance.
Does RecoverIQ upload my recovered files?
No. Recovery processing runs locally on your computer by default. The cloud service handles accounts, licensing, and billing — not your recovered file contents.
Can deleted SSD files always be recovered?
Not always. SSDs use TRIM and garbage collection that can erase deleted blocks quickly. RecoverIQ may still find recoverable data in some cases, but SSD recovery success is often lower than traditional hard drives.
Should I recover files to the same drive?
No. Always recover to a different physical drive or destination. Writing recovered files to the source device can overwrite deleted data you are trying to restore.
What is the difference between Quick Scan and Deep Scan?
Quick Scan uses filesystem metadata where available for faster results. Deep Scan performs a broader analysis including signature carving for supported file types when metadata is missing or damaged.
Does RecoverIQ support USB drives?
RecoverIQ supports scanning supported USB and external drives when the desktop app can access them as readable block storage on Windows.
What does recovery confidence mean?
Confidence reflects how strongly RecoverIQ believes a found item matches a recoverable file based on metadata, fragmentation, and carving signals. It is guidance, not a guarantee of successful recovery.